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Nov 10, 2024 05:38 IST



Garg pointed out that ensuring basic amenities such as clean water, effective sewage management, processing of property taxes and cleanliness is the core mission of the company.





Gurugram: New MCG Commissioner Ashok Kumar Garg on Saturday directed officials to ensure that residents get basic amenities meant for them. Garg also told them to ensure that public grievances regarding social issues are carefully heard and addressed, reiterating that in case of negligence, action will be taken against the erring official.


Newly appointed MCG Commissioner Ashok Kumar Garg held a meeting with MCG officials in Gurugram on Saturday. (Parveen Kumar/HT PHOTO)
Newly appointed MCG Commissioner Ashok Kumar Garg held a meeting with MCG officials in Gurugram on Saturday. (Parveen Kumar/HT PHOTO)


At a meeting on Saturday, Garg stressed that negligence or delays in addressing citizen complaints would not be tolerated, warning that officials who fail to fulfill their responsibilities will take appropriate action.


Garg pointed out that ensuring basic amenities such as clean water, effective sewage management, processing of property taxes and cleanliness is the core mission of the company. He pointed out that majority of public complaints related to issues such as property tax disputes, sewage overflows, uncovered manholes and cleanliness, highlighting these as priority areas for immediate attention. “The quality of MCG’s work has a direct impact on the daily lives of residents. Better responsiveness will also improve the company’s public image,” Garg said.


The commissioner directed officials to take a more sensitive and proactive approach in handling complaints. During the complaints camp on Friday, he advised officials to listen carefully to each complaint, set realistic deadlines for resolution and communicate regularly with complainants on the progress of their issues. He advised officials to maintain open, informal communication channels, in addition to formal updates, to ensure more responsive governance. The complaint camp registered 38 complaints from city residents.


Garg also met representatives of the Air Pollution Action Group, who shared specific complaints received on their platform regarding air quality and other pollution issues. The Commissioner instructed his team to quickly address these complaints and scheduled a follow-up session for the following Wednesday to review progress.


In response to rising pollution levels, Garg introduced the use of smog guns in key areas of Gurugram to reduce dust and particulate matter, especially in high traffic zones and construction sites. Smog guns, which spray fine water mist, have proven effective in reducing particulate matter from the air. “Given the air quality crisis, MCG is committed to taking all possible measures to protect the health of residents. Smog cannons will be deployed in pollution-prone areas to reduce air pollution, especially in densely populated areas of the city,” he said. The commissioner also indicated that MCG would work with private companies and construction sites to enforce the mandatory use of smog guns as part of efforts to control air pollution.





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